Question 1

Do RL TECHZONE products come with a warranty?

Accepted Answer

Yes. Most products sold by RL TECHZONE come with a manufacturer warranty. The warranty period will be clearly mentioned in the purchase invoice. All new products also carry a 3-day Dead on Arrival (DOA) return window.

Question 2

Do you sell brand new and used computers?

Accepted Answer

Yes. RL TECHZONE sells brand new products from authorised distributor channels, as well as professionally tested pre-owned laptops and desktops at competitive prices. Pre-owned products are listed separately under the Pre-Owned section of the website.

Question 3

Can I build a custom PC at RL TECHZONE?

Accepted Answer

Yes. We specialize in custom PC building for different purposes. Use our online PC builder tool or consult with our technicians in any branch - free consultation is included, and they will help you choose the best components based on your budget and requirements. Gaming Office work Graphic design Video editing Student use

Question 4

Do you provide islandwide delivery?

Accepted Answer

Yes. RL TECHZONE provides fast and reliable islandwide delivery across Sri Lanka using trusted courier partners.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Cash, Bank Transfer, Visa, Mastercard, and American Express, as well as Koko Pay (3 instalments) and Payzy (2-4 instalments) for buy-now-pay-later on larger purchases like laptops and gaming PCs, with no interest charges from us.

Question 6

How long does delivery take?

Accepted Answer

Estimated delivery times: Western Province: 1–2 working days Other areas: 2–4 working days Delivery time may vary depending on courier services.

Question 7

Do you repair laptops and desktop computers?

Accepted Answer

Yes. RL TECHZONE provides professional repair services at all three branches. Laptop repairs Desktop repairs Printer repairs OS reinstallation & virus removal Hardware upgrades PC troubleshooting

Question 8

Can I upgrade my existing PC?

Accepted Answer

Yes. We can upgrade your computer with components such as RAM, SSD, Graphics Cards, and Power Supplies. This can significantly improve system speed and performance.

Question 9

What should I do before bringing my computer for repair?

Accepted Answer

Customers are advised to backup important data before submitting devices for repair, as RL TECHZONE is not responsible for data loss during diagnostics or repair.

Question 10

Where is RL TECHZONE located?

Accepted Answer

RL TECHZONE operates three showrooms - Matugama (Head Office), Kalutara South, and Baduraliya - all open daily from 9:00 AM to 7:00 PM. Customers are welcome to visit any branch for sales, service, and technical support.

Frequently Asked Questions