Repair & Service Policies

Diagnostics

All devices submitted for repair may undergo diagnostic testing to identify issues.

A diagnostic fee may apply if the customer chooses not to proceed with repairs.

Repair Time

Repair time depends on:

• Nature of the issue
• Availability of spare parts
• Manufacturer warranty processes
• Estimated repair time will be communicated to customers whenever possible.

Data Responsibility

RL TECHZONE PVT LTD is not responsible for any data loss during repair, service, or diagnostics.

Customers must backup all important data before submitting their device.

Uncollected Items

Devices not collected within 30 days after repair completion may be subject to storage charges.